UK Delivery Services  :

We offer a wide range of delivery services to match your location, your budget and depending on how quickly you require the goods.  When you add products to your shopping basket, the appropriate delivery charge will be added automatically. You will always be able to see this charge and select from a variety of other delivery options, before submitting your order.
  • Standard UK delivery is FREE on all orders over £75.00 
  • At Sleepyheads, we set our delivery charges by the weight of your goods, which we believe to be the fairest option for all of our customers.  You will only pay one delivery charge per order, which will be the highest depending on the contents of your order and your chosen delivery service. 
  • Our goods are usually delivered via Royal Mail (small items) or via our couriers My Hermes (large goods).  Goods are usually delivered Monday to Saturday, 9am-6pm
  • Products may be despatched from multiple locations and therefore may arrive separately and on different days.  You will not incur additional delivery charges as a result.
  • If you order items with different despatch times, your order may be consolidated and those products will arrive together.
  • We cannot guarantee delivery within our usual timescales to a small number of remote rural areas. 
  • On rare occasions, for example poor weather conditions, items may be delivered outside our usual timeframes. Whilst every reasonable effort shall be made to keep to any delivery date, time of delivery shall not be of the essence and Sleepyheads shall not be liable for any losses, costs, damages or expenses incurred by the customer or any other person or company arising directly or indirectly out of any failure to meet any estimated delivery date. The risk in the goods shall pass from the company to the customer upon delivery of such goods to the customer.
  • Please kindly ensure that you retain your delivery note, as you will require this if you wish to return your goods.

UK Delivery Options

Delivery Time

Weight

Delivery Charge

Royal Mail 2nd Class

2-3 working days 

up to 750gms

£2.45

Royal Mail 2nd Class

2-3 working days 

up to 1000gms

£3.75

Royal Mail 1st Class

1-2 working days 

up to 750gms

£2.95

Royal Mail 1st Class

1-2 working days 

up to 1000gms

£4.55

 

Made to Order Items :

  • A number of our items are made by our highly skilled team of craftspeople, specifically to order.  The delivery time for made to order items is specified on the individual product page.  If you require an item more urgently than the time period stated, please do contact us and we will check whether this is possible for you. We regret that personalised goods and made to order item are non-returnable unless found to be faulty. 

Personalised Items :

  • All of our personalised items are made to order for you.  The delivery time for personalised items is specified on the individual product page.  If you require an item more urgently than the time period stated, please do contact us and we will check whether this is possible for you.  We regret that personalised goods and made to order item are non-returnable unless found to be faulty.

Deliveries to Multiple Addresses :

  • If you would like to have items delivered to more than one address, please complete a separate order for each address.  A separate delivery charge will be made for each delivery address if applicable (orders over £75.00 are entitled to FREE delivery).

Deliveries to an Alternative Address :

  • For your convenience, goods can be delivered to you at home, work or to an alternative delivery address.  Gift items can also be delivered direct to the recipient to save you time - useful when you're run off your feet!  Please kindy note however, that the address at which your payment card is registered must also be present on your order. All large and heavy items must be signed for by the recipient. 

Force Majeure :

  • Sleepyheads shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control.

Returns : 

  • We are pleased to offer a 30 day no quibble refund policy to our customers.  Please return goods to us at the address below, complete with all original packaging materials. The returned goods must be in excellent resalable condition, and any goods or accessories that accompany the returned product must also be returned to us.  If the return is due to missing or faulty parts then we will offer a full refund or replacement provided we are aware of this within 10 working days. This returns policy does not affect your legal rights.  We regret that personalised goods and made to order item are non-returnable unless found to be faulty.
  • Please post returns to the following address, enclosing a copy of your delivery note and your reason for the return.  Sleepyheads Returns, G35-G36 Repton House, Bretby Business Park, Ashby Road East, Bretby, South Derbyshire, DE15 0YZ.
  • We strongly advise you to obtain a proof of postage certificate when you post the goods to us.  This will enable you to claim for the goods, should they go astray on route to us.

Cancellation of Orders :

  • You are able to cancel your order prior to shipping with no cost penalty being incurred and full credit of your account if monies have already been taken. You can cancel an order by contacting us via the 'Contact Us' link on  our website, or by phoning us on 07708 465 765.  Please note that personalised goods and made to order items cannot be cancelled once they have been put into production.